Rules – The Pokies 114

Overview and scope

Welcome to the official Rules page for The Pokies 114. These rules explain how our gaming platform operates, what we expect from players and what you can expect from us. We tested all major processes and updated this page to reflect our findings and to make complex rules easy to follow. Our results show that clear procedures reduce disputes and speed up account verification and payments.

The Pokies 114 is operated by a company registered under number 3-102-841524, located 200 meters north and 50 meters east of the North American Cultural Center, Barrio Dent, San Jose. The operation began in 2021 and is based in Costa Rica. The Pokies 114 operates with regulatory oversight consistent with PAGCOR guidance and established industry practices.

Acceptance of the rules

When you register an account with The Pokies 114, you enter into a binding agreement with us and accept these Rules in full. If you do not agree with any part of these Rules you should stop using our platform immediately. We reserve the right to update these Rules at any time; changes become effective from the moment they are posted. We will always post the updated Rules in full, and our testing team regularly reviews changes to ensure transparency.

Important summary table

General terms

These Rules apply to all use of The Pokies 114 gaming platform across desktop and mobile devices. We are committed to offering a safe, fair and enjoyable gaming experience. We continually test our systems and work with partners to maintain up-to-date software and secure operations.

By registering, depositing or placing bets you confirm you are legally eligible to gamble in your jurisdiction and that you accept the full risk of wins and losses. We are not responsible for losses incurred as a result of your play.

Who can use The Pokies 114

1. Only persons of legal gambling age in their place of residence may open and use an account.
2. Only persons located in jurisdictions where online gambling is permitted may register and play.
3. You must not be excluded from gambling by any court order, self-exclusion scheme or by The Pokies 114 itself.
4. Your account must be opened in your legal name and contain accurate personal information.
5. We may require proof of age and identity; failure to provide acceptable documents may lead to account suspension.

Account opening and verification

When you open an account we collect personal information such as your full name, date of birth, contact details and payment method details. During our testing, we found that prompt submission of accurate documents reduces the time to verification and withdrawal considerably.

Typical verification steps include:

1. Identity verification (government-issued ID).
2. Proof of address (utility bill or bank statement, dated within the last three months).
3. Payment method verification (photo or statement showing card or account ownership where required).
4. Age verification to confirm you meet the legal gambling age in your jurisdiction.

Our verification team aims to review submitted documents within 24–72 hours. Complex cases or additional checks may take longer; we will contact you if further information is required.

Deposits

Deposits are credited to your account after confirmation from your financial provider or payment partner. Accepted methods, limits and currency options are displayed in your account payments section. We may restrict deposit methods or impose limits for security or regulatory compliance.

1. You must use payment methods in your name. Using another person’s card or account without prior approval is prohibited.
2. We may allow third-party payments exceptionally, but only after explicit written approval by our support team and subject to verification.
3. Deposit processing times vary by method. Where permitted, digital wallet and instant bank transfers are usually faster than card payments.
4. We may request additional documents to verify deposit origin and transaction legitimacy as part of anti-money laundering (AML) checks.

Bonuses, promotions and wagering rules

Bonuses and promotions are provided at the sole discretion of The Pokies 114 and may include welcome offers, free spins, cashback or reload bonuses. Each promotion has explicit terms that apply in addition to these Rules.

1. Bonuses often carry wagering requirements and may be valid only on specified game types. Always check associated promotion terms before participating.
2. We explicitly prohibit bonus abuse. If our results show suspicious patterns (for example, manufacture of bets to meet wagering requirements or use of multiple accounts to claim the same promotion) we will void bonuses and related winnings.
3. While a bonus is active, certain play strategies or game combinations may be restricted to stop exploitation. We will cancel winnings derived from clear abuse.
4. Only one account per player is allowed for claiming bonuses unless we have explicitly authorised multiple accounts in writing.

Permitted play and prohibited conduct

We expect all players to act fairly and in good faith. Prohibited conduct includes, but is not limited to:

• Using automated systems, bots or scripts to play or exploit the platform.
• Collusion between players to share information or manipulate outcomes.
• Using multiple accounts to claim promotions, circumvent restrictions or launder funds.
• Abusive behaviour towards support staff or other players.
• Attempting to access another player's account without permission.

If we detect prohibited conduct we may suspend accounts, confiscate funds, reverse transactions and refer matters to law enforcement where appropriate. During our testing we identified automated play patterns quickly using analytics; this helps us protect honest players.

Withdrawals

Withdrawals are processed in accordance with our security and AML procedures. We aim to process valid withdrawal requests promptly, but timing depends on payment providers and any outstanding verification steps.

1. We do not charge withdrawal fees; however, your bank or payment provider may apply fees.
2. Before we can process a withdrawal we may require identity verification, proof of deposit source and evidence of the payment destination.
3. Withdrawal timing varies: once processed by us, the time to reach your account is controlled by the receiving financial institution.
4. If a withdrawal is rejected by your financial institution and returned to us, we will contact you to arrange an alternative method to deliver your funds.
5. To protect against money laundering, withdrawals may be subject to minimum playthrough conditions: for example, PayID deposits require 1x playthrough and Credit Card deposits require 3x playthrough before withdrawal. Specific requirements are highlighted during deposit and withdrawal processes.

Game malfunctions and voiding bets

Occasionally, technical faults or game malfunctions occur. If a game malfunction happens that affects gameplay or results, we reserve the right to void or cancel bets and round outcomes. Our testing shows malfunctions are rare and usually identified and corrected quickly.

1. Do not exploit any malfunction. Exploitation may result in account suspension and forfeiture of winnings.
2. If a malfunction causes loss of funds or incorrect results, we will investigate with our software partners to determine the correct resolution.
3. Decisions on malfunctions are made at our sole discretion after investigation. We will notify affected players of outcomes and any corrective action taken.

Security, privacy and data retention

We take security seriously. During our independent tests we reviewed our data handling procedures to ensure personal information and transaction data are stored securely. We use industry-standard encryption and follow privacy best practices.

1. Your personal data will be processed to provide gaming services, verify identity, prevent fraud and meet legal obligations.
2. We retain records of transactions and communications for the periods required by law and for our legitimate business purposes.
3. By registering, you consent to our processing of personal data in accordance with applicable privacy laws and our privacy policy.

Responsible gaming

We are committed to safe and responsible gaming. We encourage players to set limits and to play for entertainment only. Our customer service team can assist with deposit limits, session limits, loss limits and voluntary self-exclusion.

Signs of problem gambling include chasing losses, borrowing money to play, hiding gambling activity and neglecting obligations. If you see these signs in yourself or others, contact our support team immediately and seek professional help. We provide tools and information to support responsible play and our testing indicates players who use limits experience fewer disputes.

Disputes, breaches and termination

If we suspect a breach of these Rules we may suspend your account and withhold funds while we investigate. If you are found to have breached the Rules, we reserve the right to close your account and cancel winnings. In serious cases we will refer matters to law enforcement.

1. If you disagree with an account decision you may submit a formal complaint to our support team. We will acknowledge receipt and aim to resolve the matter promptly.
2. If we cannot resolve a dispute internally we will explain the escalation process, and where appropriate we will engage independent adjudication in line with applicable regulations.
3. Our testing demonstrates that early cooperation and timely document submission by players reduces resolution time.

Changes to these Rules

We may change these Rules at any time for reasons including regulatory compliance, operational improvements, or to address security concerns. Material changes will be published on this page and, where required, notified to affected players. Continued use after changes have been posted constitutes your acceptance of the amended Rules.

Governing law and jurisdiction

The Pokies 114 operates from Costa Rica. While we follow PAGCOR-aligned regulatory standards and international best practices, the governing law applicable to disputes arising from use of the platform will be as stated in your account terms and applicable local legislation. We recommend that you familiarise yourself with the legal position regarding online gambling in your country before registering.

Our testing results and transparency

We conducted hands-on testing of core processes to ensure the Rules we publish are practical and enforceable. Our results show:

1. Verification turnaround times are typically 24–72 hours when documents are submitted correctly.
2. Withdrawal processing times are largely dependent on external payment partners; once processed by us, most withdrawals complete within standard banking timescales for that method.
3. Automated detection of suspicious play patterns is effective at flagging collusion and bot usage, which helps protect player funds.
4. Clear bonus terms and visible playthrough requirements reduce disputes relating to promotional misuse.

These findings inform our operational practices and the rules set out on this page. We test continuously and update our processes where improvements are identified.

Contact and complaints

If you need help, have a complaint or wish to submit documents for verification please contact our customer support through the support options provided in your account. When submitting complaints, include your account details and relevant evidence to help us resolve the matter quickly.

Final provisions

These Rules form the basis of our relationship with you as a player. They are designed to be clear, enforceable and to protect both players and the operator. We encourage you to read all sections carefully and to contact us with any questions. By using The Pokies 114 you confirm that you understand and accept these Rules in full.

We continually review our operations and welcome feedback. Our mission is to deliver a transparent, secure and enjoyable gaming experience that meets high standards of fairness and compliance.

Quick reference checklist

• Confirm your legal age and jurisdictional eligibility before registering.
• Use only payment methods in your name unless authorised in writing.
• Provide accurate documents for verification to speed up withdrawals.
• Adhere to bonus terms and wagering requirements to avoid forfeiture of winnings.
• Report any suspected misuse, malfunction or unfair activity to support immediately.

These Rules are effective as of the date they are posted. We recommend you check this page regularly for updates. Thank you for choosing The Pokies 114 — we aim to provide a fair and reliable gaming experience and stand ready to support our players at every step.